Shipping policy

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Once your order is validated, our team prepares it to ship it to you as soon as possible.

You will receive a tracking email as soon as it is shipped.

As you know,in order to offer you quality products at interesting priceswe work directly with our certified factories which are located in the 4 corners of our planet. In general the average time to receive your order is between 15 and 21 days.

⚠️ - Due to the COVID 19 pandemic, our usual delivery times may be disrupted and take an extra week. We apologize for this inconvenience and we will do our best to follow up on your orders. Thank you in advance for your understanding.

In a concern of eco-responsibility, we are working to source closer factories, but keeping a standard of production and product quality.

For any request concerning your order you can send us an email at team@surfboard-factory.com, very fast answer promised :-)

EXCHANGE :

• Customer satisfaction is extremely important to us. If you would like to make an exchange, please write to us at team@surfboard-factory.com. Items must be returned within 20 days of purchase. The item must not be used and must bear its original labels. Transportation is your responsibility.

• SurfBoard Factory is not responsible for items lost or damaged during return shipping. We recommend that you use a secure shipping method with a tracking number.

• We reserve the right to refuse to refund an item if it is not in new condition or if it is not packaged in its original box.

• We will notify you by email when we receive the package.

DEFECTIVE OR ERRORED ITEMS :

• you must contact us at team@surfboard-factory.com within 20 days of purchase.

• We will give you packing and shipping instructions. If the item is defective, we will offer a replacement or refund of the item price and original shipping charges.